Requirements:
Must be fluent in English (written and verbal)
Previous Helpdesk Experience (telephone support)
Excellent customer service skills

Responsibilities:
Infrastructure monitoring using network monitoring systems
Provide other technical departments with service via phone, e-mail and ticket system according to procedures
Tracking all events using an incident tracking ticketing system
Resolve Tier 1 issues in a manner that meets pre-defined Service Level Agreements
Track all incidents and maintain proper documentation within each incident’s ticket
Escalate incidents and requests according to procedures
Provide shift performance reports to superiors and other shifts

Desired skills:
Working experience with monitoring systems
Basic understanding of ITIL support model
Experience working in online gaming industry
Experience using ticketing systems (Remedy, RT, etc.)
Network Operations Center Experience

We offer:
International team of world class gamedev professionals;
Business trips to Canada and USA;
Opportunity for professional development;
Competitive salary;
Flexible working hours;
Medical Insurance;
Care bonus for education, insurances and health;
Friendly team and atmosphere;
Comfortable office in the city center with table tennis, game area and shower

Contacts:
E-mail [email protected]